Online Orders: All refunds for orders placed online will be credited back to the original credit card on which the order was purchased.
Telephone Orders: All refunds for orders placed over the Telephone will be credited back to the original credit card on which the order was purchased.
In store Purchases: Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only.
Cash Purchases: A voucher for the same amount paid will be issued for all cash purchases.
Important! Please also read our Cancellation Policy. If you have any questions or concerns regarding our Refund or Cancellations policy please contact us on 03 9347 7699 for more information. One of our friendly customer service representatives will be happy to assist you.